Resin Wicker Collections
All our resin wicker is made of synthetic polyethylene material. They are 100% weatherproof and UV treated. Powder-coated aluminum frame is strong and rust-proof.
You can clean your furniture by washing with warm water with mild soap. Do not use abrasive materials or cleansers. Please do not use pressure washer as the water jet could damage the wicker.
Maintain your furniture by having them covered during winter seasons. Always clean and dry thoroughly before storing.
Carefully open and close the patio umbrella, making sure there are no obstructions when operating the umbrella. Do not force umbrella to open or close as this could result in damage to the cords. To ensure stability of your umbrella, please observe proper placement, and use sufficient weight (base).
We highly recommend that no umbrella ever be left unattended in the open position. It’s also recommend to keep the umbrella closed during windy situations. Please not that wind damage is NOT covered under any umbrella warranty.
To store the umbrella, wipe clean the frame and fully closed the umbrella. Remove the umbrella from the base, and lay it horizontally. This will reduce the risk of damage to your umbrella, furniture, and other belongings or property.
If you fill water in the resin base, please be sure to drain the water before storing the base outside during winter.
Using an umbrella cover is highly recommended during winter seasons.
We are proud to use Sunbrella® fabrics for our cushions on all Enclover collections. Sunbrella® solution-dyed acrylic fabric is named the No. 1 choice for outdoor fabric.
Most stains on solution-dyed acrylic outdoor fabrics can be cleaned up with a mild soap and water solution. Solution-dyed acrylic fabric should be cleaned regularly before substances such as dirt, etc., are allowed to accumulate on and become embedded in the fabric. The fabrics can be cleaned without being removed from the piece. Simply brush off any loose dirt, etc., clean with warm water (no more than 100°F) and mild natural soap. Rinse thoroughly to remove soap. Solution-Dyed Acrylic is made from 100% acrylic fiber and is heat sensitive. When washing or cleaning, DO NOT SUBJECT TO EXCESSIVE HEAT as the fabric will shrink. DO NOT STEAM PRESS OR DRY IN ELECTRIC OR GAS DRYERS. Allow fabric to air dry.
If your furniture is being used in an area where birds and trees are plentiful, having cushions covered is especially recommended.
During winter season, always clean the cushions before store in a dry, well-ventilated area.
For specific cleaning solutions, please visit Sunbrella® web page
Be sure to wipe up spills immediately. Use a mild soap and water to clean and do not use abrasive cleaners. When the granite is wet, it may appear darker.
The burner cover is recommended to be put on when the fire pit is not in use so it can be protected from rain and dirt.
Due to the nature of the fire glass pebbles, some cracking and breakage may occur during the first 4 times of use.
Thank you for choosing Enclover outdoor furniture. With proper use and care, we are confident that our product will provide you with years of trouble-free enjoyment. We warrant our products to be free of manufacturing defects to the original purchaser for the period listed below. Standard warranty periods for each category of furniture are provided below.
Resin Wicker Collections
The aluminum frames of our woven wicker collections are warranted to be free from defects in material or workmanship for a period of three (3) years;
Resin wicker is warranted to be free from defects in material or workmanship for a period of three (3) years;
Tempered glass table top is warranted for a period of one (1) year;
Simple-Assembly wicker collections (Kelsey & Colossal) is under limited warranty for two (2) years
We are proud to use Sunbrella® fabrics for our cushions on all Enclover collections since season 2015. Sunbrella® fabric is covered for a period of five years against defects in material or workmanship, discoloration, or fading, staining of the fabrics.
Cast aluminum firepit base (frame) is under limited warranty for three (3) years against manufacturing defects;
Granite top is under limited warranty against defects in materials and workmanship for two (2) years
Burner system is warranted to be free from manufacturer defects for a period of one (1) year
Powder-coated aluminum umbrella frame is warranted to be free from defects for a period of one (1) year;
Anodized aluminum frame (Tilia Umbrella) is warranted be free from defects for a period of two (2) years;
Sand base is under limited warranty for a period of one (1) year;
Coated steel base is warranted for a period of two (2) years;
This warranty applies only to standard household use conditions and does not cover defects or damage caused by following circumstances:
- Retail, business, commercial, institutional or other non-residential uses
- Items damaged due to acts of nature (such as wind, freezing), normal wear & tear, chipping, etc.
- Wicker breakage due to scratches or excessive friction, glass breakage, and rust on steel
- Damages caused by animals
- Products deemed to have been misused, mishandled, altered or abused, exposure to harsh chemicals or solvents
- Failure to take reasonable care of the furniture
- Failure to follow proper storage procedures which includes using a protective cover when not in use for extended periods of time and storing in an upright position to allow for proper drainage
- Burn marks including those resulting from sunlight passing through glass filled with liquid which can at certain times act as a magnifying lens
- Damages due to improper assembly or handling
- Clearance, discounted “as is” and damaged items.
Our warranty is extended through our retail partners. To inquire about warranty coverage, please contact the retail store where the furniture was purchased. Your retailer will require the proof of purchase receipt including the date of purchase. They will also request that you provide images of the product to submit to Enclover. We will work through our retail partner to assure you the highest level of customer satisfaction and support.
Enclover will, at our discretion, repair or replace the frame without charge; parts and labor included. Replacement will be in the original color and style whenever possible; however, equal value replacement will be offered in the event of product or color discontinuance. Replacement will be for the damaged item only. During the first year after purchase, Enclover will pay all the freight costs to send the replacement to the dealer. This does not include installation charges. After the first year of purchase Enclover will not be liable for any freight costs.
The warranties above are exclusive and in lieu of all other warranties and remedies: oral, written, expressed or implied. Enclover will not be liable for any loss of use of the product, inconvenience or damages of any character, whether direct, special, incidental or consequential arising from the use or inability to use this product, or arising out of any breach of warranty, even if we have been advised of the possibility of such damages. Nor shall Enclover be responsible for any amount over the value of the replacement of the furniture.
The terms of this warranty are subject to change without notice.