FAQs-Main

Enclover outdoor furniture is available through the following channels: • Website: Shop our full collection online at Enclover.ca. • Showroom: Visit our showroom located in Oakville for a hands-on experience with our furniture. • Dealerships: You can also find our products at authorized Enclover dealerships. Explore our offerings to discover the perfect outdoor furniture for your space!

At Enclover, we craft durable, resilient outdoor furniture through partnerships with skilled artisans and factories in China and Canada, chosen for their high standards. This global approach combines expert craftsmanship and advanced technology to create premium, comfortable pieces that elevate any outdoor space.

If the item you want to buy is discontinued, please contact Enclover’s customer service for assistance. They can help you explore similar products or alternatives that may meet your needs.

We’re here to help! If you have any questions or concerns, you can reach us through the following methods: • Email: Direct your inquiries to enclover@enclover.ca. • Phone: Call our Customer Experience Team at 905-829-8233. Feel free to reach out, and we’ll be glad to assist you!

Yes, you can customize cushions for your Enclover furniture! Please contact us at enclover@enclover.ca, and our team will be happy to assist you in choosing the right options for your needs.

When ordering custom outdoor furniture from Enclover, full payment is required at the time of purchase. Please note that custom orders are non-refundable, and all sales are final. This policy ensures that each custom piece is specially crafted to meet your exact specifications.

Typically 2-3 weeks, but times may vary based on fabric availability.

For Enclover restock orders, customers can generally expect to receive their order within 1-2 weeks. • In-Stock Orders: Typically ship within 1-2 business days, with a notification email upon shipment setup. • Pre-orders & Custom Orders: After arriving at our warehouse, these orders go through quality checks and setup, taking about 1-5 business days. • Warehouse Processing: U.S. orders process within 1-4 business days before shipment, Canadian orders up to 1 week, with an email and tracking provided at shipment. • Transit Time: Standard and White Glove Shipments arrive in 2-3 weeks in the U.S. and 2-4 weeks in Canada, with tracking available after pickup. • Local Delivery: Scheduled within 2-3 business days of warehouse arrival; delivery usually occurs within 1-2 weeks.

You can cancel your order through your account. If the order has already shipped, you'll need to return it at your expense. If it hasn't been processed, cancellation is free.

At Enclover, we provide curbside drop-off for your orders. Shipping costs will vary based on your location and the size of the order.

Once your order leaves the warehouse, you'll receive an automatic notification/email with tracking details.

Furniture is a large item, so we use LTL shipping, which typically takes 1-2 weeks for delivery.

Yes, you need to be available for your scheduled delivery appointment. You will receive a call or email the day before delivery to schedule a 2–4 hour delivery window. It is your responsibility to inspect the shipment for completeness and any damage before signing the delivery paperwork. All shipments are curbside, so please ensure someone is present to receive and check the order.

We use various carriers for nationwide delivery. If you're not home, please call the carrier to coordinate with the driver and arrange a convenient delivery time.

No, white glove service is not included with shipment. If you need this service, please contact us for arrangements.

Yes, Enclover ships to the U.S.! All orders will be shipped from our Canadian warehouse. U.S. Customs mandates that all shipments disclose a Tax Identification Number for businesses or a Social Security Number for private customers for orders over a certain amount. After your purchase, our team will contact you to collect this information, which will be used solely for customs clearance. For more details, please visit the U.S. Customs and Border Protection website at www.cbp.gov.

If you receive a damaged or defective item, please contact us immediately at enclover@enclover.ca. We aim to ship replacement items within 4 business days, provided they are in stock.

Enclover has a 7-day return policy from the date you receive your furniture. For full details, please visit our Return Policy page. To initiate a return, fill out the form in our Returns Portal or email us at contact@enclover.ca. Customers are responsible for return shipping costs.

Refunds depend on the condition of the items upon return: • Unopened Items: Eligible for a full refund. • Opened Items: May incur repackaging or restocking fees based on their condition.

Yes, we honor promotions for up to seven days from the purchase date. Please note that promotions are subject to change without notice.

We offer a 5-year limited warranty on Sunbrella fabrics, a 3-year warranty on the frame and wicker, and a 1-year warranty on cushions and inserts. For more details, please visit our warranty page.

Our cushions are made with high-quality materials, including durable fabrics and foam that balance comfort and resilience for outdoor use.

We offer a 1-year warranty on cushions and inserts, ensuring their quality and durability.

To clean the cushions, spray warm soda water on stains, gently brush, and let them dry in the shade. For tougher stains, refer to the Sunbrella cleaning guidelines.

Our cushions are water-repellent, which means they resist moisture but are not completely waterproof. They provide time to remove spills before absorption occurs.

High-resilient foam offers exceptional comfort and support, while quick-dry foam allows for faster drainage and drying, making it ideal for outdoor environments.

While the cushions can be washed according to Sunbrella guidelines, frequent washing is not recommended as it may damage the fabric’s coating and UV protection.

Enclover’s all-weather wicker seating comes with an industry-leading 3-year warranty, covering any manufacturing defects. This warranty reflects our commitment to quality and durability for outdoor living. Learn more about our warranty policy for complete details.

Our all-weather wicker is crafted from premium HDPE, a high-density material that offers superior durability compared to traditional wicker. This engineered material resists UV exposure, moisture, and temperature changes, maintaining its color and integrity through every season.

HDPE (High-Density Polyethylene) is more robust and eco-friendly than standard PE materials. It is designed to withstand demanding outdoor environments, being impact-resistant, corrosion-resistant, and structurally strong to ensure our wicker frames stay intact, even in high-traffic areas.

HDPE (High-Density Polyethylene) is more robust and eco-friendly than standard PE materials. It is designed to withstand demanding outdoor environments, being impact-resistant, corrosion-resistant, and structurally strong to ensure our wicker frames stay intact, even in high-traffic areas.

Cleaning Enclover wicker is easy. For general cleaning, spray with a garden hose to remove loose debris. For a deeper clean, gently scrub with a soft brush or cloth using mild detergent and warm water. Rinse thoroughly and let it dry in a shaded area. For more tips, refer to our Care & Maintenance Page.

Our HDPE wicker is specially crafted to resist fading and cracking, even with prolonged sun exposure. This UV-resistant material ensures that your furniture maintains its look and durability year after year.

Enclover’s wicker is made from premium synthetic HDPE, replicating the natural look of wicker while offering added durability for outdoor use. This all-weather wicker provides a beautiful, low-maintenance alternative to natural materials.

The choice between full round, half round, or flat wicker is a matter of personal preference. All Enclover wicker is crafted from high-quality HDPE, ensuring the same level of durability, resilience, and long-lasting performance, regardless of style.

Aluminum tends to stay cooler than steel when exposed to direct sunlight, making it a comfortable choice for outdoor furniture. For optimal comfort, we recommend placing aluminum furniture in shaded areas.

Cleaning aluminum furniture is simple. For routine cleaning, spray with a garden hose to remove loose dirt and debris. For a deeper clean, use a soft sponge or lint-free rag with mild detergent and warm water, then rinse thoroughly. Allow the aluminum to air dry in filtered sunlight or partial shade, avoiding intense direct sun. For detailed guidance, refer to our Care & Maintenance Page.

To remove water spots or scale, apply a Calcium, Lime, and Rust (CLA) remover, following the product instructions carefully.

Enclover offers a 3-year warranty on aluminum furniture, covering any manufacturing defects. For more warranty details, please review our warranty policy.

To remove water spots or scale, apply a Calcium, Lime, and Rust (CLA) remover, following the product instructions carefully.

For minor scratches, apply touch-up paint to restore the finish.

To keep your teak furniture looking new, we recommend covering it if left outside for extended periods. For a golden tone, use a teak sealer regularly. Clean spills immediately with a dry cloth, and if stains develop, gently sand with fine sandpaper. Monthly cleaning with a soft-bristle brush and thorough rinsing in direct sunlight is advised. Avoid prolonged shade to prevent moisture buildup and mildew. Always spot-test any cleaner to avoid discoloration. If untreated, teak will naturally develop a grey patina over time due to sun exposure.

Our teak seating comes with a 3-year warranty on stainless steel components and a 1-year warranty on teak wood.

Teak is renowned for its durability, but proper care can significantly extend its lifespan. Regular maintenance, including sealing and occasional sanding, helps prevent cracks and preserves its appearance.

Storing your teak furniture at the end of the season helps protect it and extend its lifespan. If storage isn’t possible, we recommend using a cover to shield it from the elements and maintain its quality.

To clean teak, mix mild detergent with water and scrub gently with a bristle brush. For deeper cleaning and to maintain the golden hue, use a specialized teak cleaner. For detailed guidance, visit our full Care & Maintenance Instructions.

For persistent stains or scratches, gently sand the area, and if desired, reapply teak stain to blend the finish.

Yes, minor cracking is natural for teak when exposed to varying temperatures and humidity levels. Regular maintenance, including sealing and staining, can minimize cracking and ensure longevity.

Enclover offers a 1-year warranty on all wood components of our furniture, ensuring quality and durability. For more information on warranty coverage and claims, please refer to our warranty policy.

To keep your teak furniture looking new, we recommend covering it if left outside for extended periods. For a golden tone, use a teak sealer regularly. Clean spills immediately with a dry cloth, and if stains develop, gently sand with fine sandpaper. Monthly cleaning with a soft-bristle brush and thorough rinsing in direct sunlight is advised. Avoid prolonged shade to prevent moisture buildup and mildew. Always spot-test any cleaner to avoid discoloration. If untreated, teak will naturally develop a grey patina over time due to sun exposure.

Our teak seating comes with a 3-year warranty on stainless steel components and a 1-year warranty on teak wood.

Teak is renowned for its durability, but proper care can significantly extend its lifespan. Regular maintenance, including sealing and occasional sanding, helps prevent cracks and preserves its appearance.

Storing your teak furniture at the end of the season helps protect it and extend its lifespan. If storage isn’t possible, we recommend using a cover to shield it from the elements and maintain its quality.

To clean teak, mix mild detergent with water and scrub gently with a bristle brush. For deeper cleaning and to maintain the golden hue, use a specialized teak cleaner. For detailed guidance, visit our full Care & Maintenance Instructions.

For persistent stains or scratches, gently sand the area, and if desired, reapply teak stain to blend the finish.

Yes, minor cracking is natural for teak when exposed to varying temperatures and humidity levels. Regular maintenance, including sealing and staining, can minimize cracking and ensure longevity.

Enclover offers a 1-year warranty on all wood components of our furniture, ensuring quality and durability. For more information on warranty coverage and claims, please refer to our warranty policy.

Yes, polymer lumber is a type of plastic engineered to resemble traditional wood while offering superior durability and weather resistance. Made from recycled plastics like polyethylene, it is an ideal material for outdoor furniture and decking, resisting moisture, rot, and insects, making it a low-maintenance alternative to wood.

Caring for polymer lumber is easy. Here are some tips: 1. Regular Cleaning: Wipe surfaces with a soft cloth or sponge using mild soap and warm water. For tougher stains, use a mixture of soap and water with a soft brush. 2. Avoid Harsh Chemicals: Do not use harsh chemicals or abrasive cleaners, as they can damage the surface. 3. Rinse Thoroughly: Rinse with clean water to remove soap residue after cleaning. 4. Prevent Scratches: Use coasters or placemats for hot or heavy items to avoid scratches and dents. 5. Storage: Store polymer furniture indoors during harsh weather, especially in winter, to extend its lifespan. 6. Check for Damage: Regularly inspect for signs of wear or damage and address minor issues early. By following these care tips, your polymer lumber furniture will remain beautiful and functional for years.

Marine Grade Polymer HDPE (High-Density Polyethylene) is a strong plastic known for its high strength-to-density ratio. It is durable, resistant to impact and chemicals, and has excellent UV resistance, making it suitable for outdoor use. HDPE is also recyclable, making it an environmentally friendly choice for outdoor furniture.

HIPS (High-Impact Polystyrene) is a plastic that combines the strength of polystyrene with rubber additives to enhance impact resistance. Commonly used in tough and rigid applications, HIPS is often found in toys, appliance housings, and consumer products. While not as prevalent in outdoor furniture as HDPE, HIPS is suitable for indoor applications where durability and aesthetics are essential.

Polymer lumber provides the appearance of wood without the hassle of maintenance. It is heavier, will not shrink, is UV resistant, and does not experience color fading. This makes polymer a more durable and long-lasting choice for outdoor furniture compared to traditional wood.

Yes, Enclover's firepits are CSA certified, ensuring they meet safety standards for safe use.

Enclover’s tables are distinguished by premium materials and extra-large designs, fostering an inviting atmosphere for the whole family to gather around the fire and enjoy meals together.

Yes, our firepit generates up to 50,000 BTUs of heat, providing ample warmth, and the glass beads help retain heat.

If the firepit won't turn on, try changing the battery and sanding the peak for better connection.

If the firepit won't turn on, try changing the battery and sanding the peak for better connection.

To address gas delay, use a brush to clean the gas tube, especially if it hasn’t been used for a long time, to remove any potential spider webs.

The white color on the table is likely a water stain. You can remove it using CLR cleaner.

We offer a 1-year warranty on our covers.

Yes, the outside coating is UV resistant, and the inside is waterproof. Please do not use the cover inside out, as this will damage the coating.

Ensure the cover is completely dry before storage to prevent mold and extend its lifespan.